Restaurant manager
Hospitality · Indooroopilly, Brisbane QLD, Australia · Full-Time · $40/hr
Do you love being on the floor, chatting with guests and leading a team that takes pride in great service? A quality hospitality venue in Australia is looking for an experienced Restaurant Manager to be a visible, hands-on leader during evening service.
You will set the tone for each shift, connect with guests, support and motivate the front-of-house crew and look for practical ways to improve both the guest experience and revenue. The goal is to help lift restaurant sales by around 15–20% within the first three months.
Shifts run from 4:00pm to 9:30pm, with no early starts or split shifts. Depending on experience and performance, you may get the chance to move into a full-time position.
Key Responsibilities
- Make every guest feel welcome from the moment they arrive and create a great first impression
- Run front-of-house operations so that evening service flows smoothly
- Stay visible and easy to approach for guests and staff all through service
- Keep customer service standards high and consistent, including presentation and service standards right across the venue
- Get to know regular customers and build real relationships that encourage loyalty and repeat visits
- Create a lively, welcoming atmosphere that makes guests want to come back
- Coach, guide and motivate the front-of-house team, leading by example in a professional, hands-on way
- Find ways to make the customer journey even better
- Spot chances for guests to spend more through suitable upselling, helping reach the targeted 15–20% rise in restaurant sales
- Keep an eye on customer feedback and handle any concerns professionally
- Point out improvements in service and operations
- Inspire staff to own customer satisfaction and build a positive, energetic and performance-driven team culture
- Use your initiative and act on opportunities without needing constant supervision
Requirements & Eligibility
- Proven experience as a Restaurant Manager or in another senior hospitality management role
- Strong background in hospitality operations where you deal directly with customers
- A warm, friendly and naturally approachable personality, with a confident and engaging way of communicating
- Spoken English that is excellent
- A professional personal presentation
- Strong at building customer relationships, and you genuinely enjoy chatting and interacting with customers
- Able to remember what customers like and turn first visits into repeat relationships
- Demonstrated leadership and team management skills
- Commercial awareness and a good understanding of restaurant sales, plus confidence with upselling and growing the average customer spend
- A hands-on approach to running a restaurant
- Able to work well in a fast-paced hospitality environment
- Strong initiative, problem-solving and decision-making skills
- Available to work from 4:00pm to 9:30pm
- Australian work rights or eligibility for employer sponsorship, and the ability to meet applicable Australian immigration and sponsorship requirements
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