Restaurant Manager
Hospitality · Collingwood, Melbourne VIC, Australia · Full-Time · $90,000 - $110,000/yr
Ready to lead a busy restaurant floor? An established premium hospitality venue in Victoria is looking for an accomplished Restaurant Manager to take charge of Front of House and help create an outstanding dining and entertainment experience.
This role suits a hands-on leader who loves lively venues, enjoys growing people and takes ownership of how the venue performs. You will be trusted to lead the service team, keep standards high, make the guest experience even better and play a direct part in the venue's ongoing success.
If you have managed restaurants in the Middle East, back home in the Philippines or elsewhere, this could be your next big move.
Key Responsibilities
- Be fully responsible for Front of House service and daily venue operations
- Lead and inspire the team to deliver great hospitality every time, building a strong team spirit focused on performance, teamwork and guest satisfaction
- Set professional service standards across the venue and keep them in place
- Handle staff scheduling, rosters, reservations and the flow of customers
- Recruit the right people and look after their induction and training, then keep coaching, mentoring and supporting their performance
- Look for ways to improve service quality and day-to-day efficiency
- Go through customer feedback and act to fix any issues
- Track KPIs and help hit revenue and profit targets
- Support labour planning, stock management and cost control
- Manage hospitality systems such as POS and rostering platforms
- Make sure RSA, workplace health and safety and other regulatory requirements are followed
- Work with management on operational and business initiatives, and share ideas that help the venue grow and perform well over the long term
Requirements & Eligibility
- At least 2 years of experience as a Restaurant Manager, Venue Manager or senior Front of House professional, with a strong background in premium, high-volume or fast-paced hospitality
- Proven ability to lead, motivate and develop hospitality teams
- Excellent communication and people skills
- Proven experience in recruiting, training and keeping staff
- Strong knowledge of restaurant operations and customer service
- Confident using POS, rostering, stock control and operational systems
- Understanding of financial performance, KPIs, labour costs and cost control
- Valid RSA certification
- Certificate IV or higher in Hospitality is desirable but not essential
- Strong organisation and time management, plus confident decision-making and excellent problem-solving
- A professional, proactive and commercially aware approach, and a passion for giving guests exceptional experiences
- Able to work well in a dynamic hospitality environment
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