Front of House Supervisor
Hospitality · South Melbourne, Melbourne VIC, Australia · Full-Time · Discussed at interview
When service gets hectic, great hospitality teams lean on people who take charge. This is a chance for an experienced Front of House Supervisor who can show real leadership, sound decisions and the ability to keep things moving under pressure.
A growing hospitality business in Victoria needs a hands-on supervisor to coordinate the FOH team, uphold service standards and create a positive experience for every guest. The focus is on genuine experience you can demonstrate, so be ready to explain your past responsibilities, how you have led teams and your practical front-of-house know-how, whether gained in the Philippines, the Middle East or elsewhere.
Key Responsibilities
- Supervise and coordinate front-of-house operations during service, directing team members and assigning staff to service stations
- Own each shift from opening to closing and run handovers so key information is passed on
- Watch the flow of service and respond well to operational challenges
- Give guests consistent, professional service
- Handle customer enquiries and sort out issues appropriately
- Oversee POS transactions, orders and cash handling
- Work closely with kitchen staff to keep service flowing efficiently
- Check FOH cleanliness, presentation and food safety practices, making sure workplace and service standards hold throughout every shift
- Help train and develop FOH team members
- Jump into operational tasks and support the team at peak times
- Lead by example through professional conduct and strong work standards
Requirements & Eligibility
- Proven experience in a Front of House Supervisor or similar hospitality leadership role, including managing or coordinating hospitality staff
- High-volume hospitality or QSR experience is advantageous
- Strong communication and people-management skills
- Confident in customer service and problem-solving
- Able to stay calm, organised and effective during busy service
- A strong sense of responsibility and reliability, with a positive, professional attitude to hospitality
- Available across weekdays, evenings and weekends
- Current RSA Certificate
- Previous employment and relevant experience must be genuine and verifiable
- Must satisfy applicable requirements for visa sponsorship
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Visa guide: Skills in Demand (482) Visa Guide for Filipino Workers