Duty Manager
Hospitality · Sydney NSW, Australia · Full-Time · Discussed at interview
Have you led a hospitality team and kept a busy venue running smoothly? A venue in Sydney, New South Wales is looking for a Duty Manager who can own its performance, lead people with confidence and give customers a consistently great experience.
Each day you will keep operations organised, back up your team and make sure the venue meets the expected standards for service, safety and compliance.
The employer wants someone whose leadership experience can be clearly shown and professionally checked. Current onshore status in Australia is required, so if you are already here and have supervised teams in the Philippines, the Middle East or other countries, check the requirements below.
Key Responsibilities
- Take charge of how the venue runs each day and the standard of service it delivers
- Supervise the hospitality team and keep each shift running smoothly
- Help with staff rosters, training and ongoing performance development
- Set a good example and keep the venue professional and focused on customers
- Keep an eye on customer satisfaction and sort out complaints well
- Coordinate stock control, inventory checks and ordering of supplies
- Make sure the venue follows workplace health and safety rules, venue requirements and relevant licensing obligations
- Help out with venue promotions, functions and special events
- Look over sales activity, staff performance and customer feedback, and give management accurate operational information and reports
- Spot operational issues and take the right action to keep service quality up
Requirements & Eligibility
- Demonstrated professional experience supervising or managing in hospitality
- Strong hands-on understanding of venue and bar operations, and proven leadership with experience managing hospitality teams
- Strong communication, customer service and people skills
- Able to make sound decisions in a fast-paced hospitality environment
- Experience with stock management and basic financial responsibilities
- Able to work evenings, weekends and flexible hospitality shifts
- Relevant hospitality or management qualifications are desirable
- Current onshore status in Australia, and able to provide genuine and verifiable proof of relevant work experience
- Sponsorship is available for the right candidate
Apply: Apply by email · WhatsApp
Visa guide: Skills in Demand (482) Visa Guide for Filipino Workers