Motel manager
Construction · San Remo, Mornington Peninsula & Bass Coast VIC, Australia · Full-Time · Discussed at interview
If you have run a hotel, motel or other accommodation and you enjoy looking after both guests and staff, this opening in San Remo, Victoria could be a good next step. The motel needs a manager who will own its daily performance from start to finish.
You will bring together hands-on hospitality know-how, team leadership and a good head for business, keeping the property running smoothly while guests enjoy a consistently positive stay. You will be responsible for staff, guest services, property standards and business results.
The employer wants someone whose experience, work history and skills can be clearly shown and checked, so have your records ready. Hospitality experience from the Middle East, the Philippines or elsewhere overseas is welcome.
Key Responsibilities
- Run the whole motel day to day, coordinating front office, housekeeping, maintenance and guest service
- Lead your team by training, rostering and supervising motel staff
- Build a positive, professional workplace for your staff
- Keep cleanliness, presentation and guest service at a high standard
- Handle guest enquiries, complaints and operational issues quickly and efficiently
- Keep track of occupancy, bookings, revenue and how the business is performing
- Help with budgets, financial controls and keeping costs under control
- Look for practical ways to make the motel more profitable and efficient
- Organise maintenance, repairs and improvements to the property and its facilities
- Look after relationships with suppliers, contractors and service providers
- Come up with initiatives that lift bookings, guest satisfaction and the motel's visibility
- Keep financial, operational and guest records accurate, and make sure workplace, health, safety, hygiene and hospitality requirements are met
- Represent the motel professionally with local businesses and tourism organisations, and keep reviewing operations so improvements are made where needed
Requirements & Eligibility
- Demonstrated experience managing a motel, hotel or other accommodation, backed by a verifiable background in hospitality operations and management
- Proven ability to lead, train and manage a hospitality team
- Strong grasp of guest service and how accommodation operations work
- Experience in revenue monitoring, budgeting and cost control
- Strong customer service and conflict-resolution skills, along with strong communication and interpersonal skills
- Able to make decisions on your own and take ownership of operational matters
- Experience using hotel management systems and point-of-sale software
- Well organised with good attention to detail, and able to handle multiple responsibilities in a busy hospitality setting
- Holding relevant hospitality qualifications is advantageous
- Willing to work flexible hours, with weekends and public holidays included
- Fluent Mandarin or other additional language skills will be highly regarded
- Able to supply genuine employment history, qualifications and professional references for verification, and you must satisfy the applicable Australian employment and employer sponsorship requirements
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