Sales Support Superstar
Trade · Auckland CBD, Auckland (Hybrid), New Zealand · Full-Time · $25/hr
Do you love making customers feel looked after from the first conversation all the way to the finish? This Sales Support position in Auckland is about building that sense of confidence at every step. It goes beyond handling sales leads: you make sure each customer's needs are properly understood, their details are handled correctly, and every agreed solution is completed.
You will work side by side with coaches and operations staff as the reliable bridge between customers and the rest of the business. Customer experience gained in the Middle East, back home in the Philippines or anywhere else is a good base for a role like this, where ownership, confident communication and accuracy with customer information and referrals really matter.
Key Responsibilities
- Be the dependable contact who links customers, coaches and internal teams together
- Pick up the customer needs raised in coaching conversations, review them and see each one through
- Speak with customers yourself to confirm details and move agreed solutions forward
- Record every customer opportunity correctly, then check it and act on it
- Look after referrals across the business, from the moment one is spotted until it is finished
- Keep leads moving on time by managing them and following them up
- Notice when information is missing or unclear and arrange the right follow-up
- Pass customer requirements on to the right teams without errors
- Keep an eye on outstanding actions and own the follow-through
- Sort out customer concerns and process issues with sound judgement
- Keep records accurate in the relevant systems and technology, even while juggling competing priorities
- Earn trust with professional, open and consistent communication, look after strong relationships with customers and internal stakeholders, represent the organisation well in every interaction and help build a collaborative team centred on trusted customer outcomes
Requirements & Eligibility
- A background in sales, customer service, client support or another customer-facing setting
- Strong spoken and written communication, plus the confidence to speak with customers directly and professionally
- Able to earn credibility and grow long-lasting customer relationships
- Careful attention to detail with customer information, and the ability to verify requirements and make sure follow-through is accurate
- Excellent organisation and time management, with the ability to juggle multiple priorities and stakeholders
- A proactive, accountable and positive customer-first attitude to service
- Resilient and adaptable when the pace is fast
- Comfortable with technology and quick to pick up new systems
- Sharp problem-solving and critical thinking
- A reliable, professional team player who works well with the wider team and is committed to accurate customer outcomes
- Sponsorship is available for suitable overseas candidates who meet the role requirements and the applicable visa criteria
Apply: Apply by email · WhatsApp
Visa guide: AEWV Guide for Filipino Workers