Retail manager
Trade · Perth WA, Australia · Full-Time · $80,000 - $85,000/yr
Ready to lead a busy team? A growing organisation in Western Australia is looking for an experienced Retail Manager to run the daily operations of a busy hospitality business. If you are a motivated hospitality professional with strong leadership and business management skills, this is a great chance to build a long-term career.
You will look after store performance, guide and develop your staff, keep customer service standards high, oversee inventory and financial results, and make sure the business follows workplace and food safety regulations. Management experience gained in the Philippines, the Middle East or elsewhere is worth highlighting, and suitable overseas applicants are encouraged to apply.
Key Responsibilities
- Run the day-to-day operations of the business and lead daily store activities
- Keep track of how sales and profits are going
- Keep labour costs and operating expenses under control, and prepare and manage staff rosters
- Hire new staff, help them settle in and train them
- Coach and mentor staff and manage their performance
- Keep customer service standards high, handling enquiries and resolving complaints professionally
- Keep an eye on stock levels and organise purchasing
- Do regular stocktakes and keep wastage low
- Build and maintain good relationships with suppliers
- Review sales reports and spot opportunities to improve the business
- Put strategies in place to grow revenue and operational efficiency
- Make sure food quality, presentation and service stay consistent
- Uphold workplace health and safety standards and ensure compliance with food safety regulations and company policies
- Make sure business and operations records are correct
- Help the business and the team keep growing
Requirements & Eligibility
- Minimum 2 years in a full-time Retail Manager, Café Manager or similar hospitality management position
- Has run a busy, high-volume hospitality or retail business
- Has led and supervised teams of 10 or more employees, and knows how to roster staff and manage labour costs
- Hands-on with inventory control and purchasing
- Good with numbers, with strong financial management and sales analysis skills
- An excellent leader who manages people well, with strong communication and customer service skills
- Solves problems and makes sound business decisions
- Comfortable using POS systems and Microsoft Office; experience with hospitality POS systems is an advantage
- Knows the food safety and workplace health and safety requirements
- Happy to work weekends, evenings and public holidays
- Holding a relevant Hospitality, Business or Management qualification is advantageous
- Having a Food Safety Supervisor Certificate is desirable
- Having a First Aid Certificate is desirable
- If you have opened new stores or managed more than one location, that is advantageous
- Suitable applicants from overseas are encouraged to apply
Apply: Apply by email · WhatsApp
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