HMC Technician
Trade · Auckland CBD, Auckland, New Zealand · Full-Time · $25/hr
Ready to take your ICT skills to New Zealand? A verified permanent, full-time opening is available for a Hybrid Multi-Cloud Technician in a nationally connected technology environment based in Auckland.
This role is a great fit if you enjoy solving technical problems, keeping systems running reliably and picking up new technologies. It is not only about sponsorship: you get a clearly defined role, real professional responsibilities and the chance to gain meaningful New Zealand work experience in a sophisticated digital services setting that supports large-scale services across the country.
You will help run and improve hybrid-cloud services, working with technical specialists, internal teams and outside technology partners. If you have done IT support in the Philippines, the Middle East or elsewhere, check the details below.
Key Responsibilities
- Giving day-to-day technical help across hybrid and multi-cloud environments
- Monitoring and diagnosing technical incidents and service requests, then investigating and resolving them by following established processes to get services back efficiently
- Maintaining technology systems and completing scheduled operational support tasks
- Logging and managing incidents in service management platforms such as ServiceNow
- Helping senior technical specialists with troubleshooting and investigations
- Supporting the deployment of new technology solutions, including testing and rollout of improvements
- Assisting with technical planning, system changes and project delivery
- Looking for ways to improve reliability, efficiency and user experience, and contributing to continuous improvement and the adoption of new technology
- Working with internal teams and outside vendors to coordinate technical fixes
- Keeping technical documentation, records and service information up to date
- Following organisational standards on security, compliance, risk and technology operations, and escalating complex problems and operational risks the right way
- Supporting digital technology projects coordinated at a national level
- Joining an on-call roster for critical technical support when required
- Staying professional, collaborative and service-focused
Requirements & Eligibility
- Minimum 2 years in a professional ICT technical support job or similar technology role
- Hands-on work supporting IT services and day-to-day technology operations, including real troubleshooting and fixing incidents
- Experience using IT service management systems, preferably ServiceNow
- Understanding of how structured service management and incident-handling processes work
- Exposure to rolling out, deploying or changing technology systems
- A tertiary qualification in IT, Computer Science or a related field that is relevant to the role
- An industry certification such as ITIL or Service Management is advantageous
- Strong analytical mind and technical problem-solving ability
- Able to talk clearly with technical teams, users, vendors and stakeholders, and a strong team player
- A demonstrated interest in learning new technologies
- Able to work on your own while knowing when complex matters need escalating
- Organised and proactive, and committed to keeping technology services reliable
- Strongly committed to professional integrity, security and compliance
- Happy to join an on-call roster
- Able to meet New Zealand employment and visa requirements; suitably qualified international candidates can be sponsored
Apply: Apply by email · WhatsApp
Visa guide: AEWV Guide for Filipino Workers