Duty Manager
Trade · Darwin NT, Australia · Full-Time · $34/hr
Ready for a bigger leadership role? A busy licensed venue in the Northern Territory is looking for an experienced Duty Manager to run the floor and guide its frontline staff on every shift.
When you are rostered on, you are the senior person on site. You will back up the hospitality, gaming and functions teams, look after guests, and make the day-to-day calls that keep the venue running safely, smoothly and professionally. The job brings together leading people, customer care, compliance, money controls and practical decision-making.
If you have been leading hospitality teams in the Middle East, back home in the Philippines or anywhere else, this could be your next step.
Key Responsibilities
- Be the person in charge of the whole venue during your rostered shifts, including the opening and closing procedures
- Guide the food and beverage, gaming and functions teams, giving staff clear direction, supervision and support
- Hand out daily tasks and make sure there are enough staff on the floor
- Help with rosters, training, staff development and managing performance
- Keep customer service and the look of the venue at a high standard
- Make sure liquor, gaming, responsible gambling, food safety and workplace safety rules are followed
- Look after security procedures, keys and areas with restricted access
- Keep watch over cash handling, tills, floats, safe balances and gaming transactions, then finish shift reconciliations and accurate financial handovers
- Handle customer complaints and sort out operational or behavioural problems
- Act properly when security issues or incidents happen
- Help out with functions, entertainment and promotions
- Check on stock, equipment, cleanliness and any maintenance needs
- Write up accurate shift, incident and operational reports
- Apply workplace policies, look for ways to lift venue performance and keep the workplace safe, professional and positive
Requirements & Eligibility
- A relevant AQF Diploma-level qualification or equivalent plus at least one year of relevant full-time-equivalent experience, or at least three years of relevant full-time-equivalent experience in hospitality, hotel or licensed-club management
- A proven background leading and supervising hospitality staff
- Past work experience in a licensed venue
- Know-how in gaming and licensed hospitality operations
- Solid experience with cash handling and reconciliations
- A sound grasp of venue security and operational controls
- Strong leadership and team-management abilities
- Excellent customer care and conflict-resolution skills
- Good written communication and report-writing skills
- You hold a current NT Responsible Service of Alcohol certification
- Current Responsible Service of Gambling training, or you are willing to complete the required training
- NT Gaming Machine Manager licence preferred, or willingness and eligibility to get the licence
- Available for evening, weekend and public-holiday shifts, and able to meet relevant licensing, probity and employment requirements
- Overseas applicants must satisfy the applicable qualification, experience, English-language and visa criteria
- Visa sponsorship may be offered to suitably qualified people, including eligible applicants who could qualify via an NT DAMA pathway, as long as all required approvals are granted
Apply: Apply by email · WhatsApp
Visa guide: Skills in Demand (482) Visa Guide for Filipino Workers