Automotive Maintenance Administrator
Trade · Auckland CBD, Auckland (Hybrid), New Zealand · Full-Time · $25/hr
Good with details, data and people? An established automotive and fleet services organisation is looking for an Automotive Maintenance Administrator in Auckland, on a hybrid setup, to support the admin side of vehicle servicing, repairs and maintenance.
This could suit you if you have built experience in administration, data entry, customer service or the automotive field and can show that you work accurately, communicate with confidence and handle important information well.
You will join a collaborative team that keeps maintenance processes organised and makes sure transactions, invoices, records and service requests are handled correctly and on time. Kababayan with office or service desk experience abroad may find this a good match.
Key Responsibilities
- Handle the admin side of vehicle servicing, repairs, maintenance and tyre replacement
- Enter maintenance transactions accurately and keep internal systems up to date
- Check that invoices are correct, look into discrepancies or exceptions, and reconcile transactions while following up anything unresolved
- Watch workflow queues so requests move along within the required service timeframes
- Keep vehicle maintenance records and supporting documents accurate
- Stay in touch with workshops, suppliers, customers and internal stakeholders, including phoning service providers to follow up maintenance requests and missing information
- Answer maintenance enquiries and help sort out issues
- Help Maintenance Controllers with their daily admin needs
- Juggle many requests at once while staying accurate and paying attention to detail
- Help keep customer service efficient and maintenance operations running smoothly
Requirements & Eligibility
- Demonstrated experience in administration, data entry or a similar role, and able to provide evidence of your relevant work experience and professional responsibilities
- Strong attention to detail and accuracy with records and transactions
- Confident speaking skills and a professional manner on the phone
- Able to communicate well with customers, suppliers and internal stakeholders
- Strong organisational skills and able to manage competing priorities
- Able to meet deadlines in a busy workplace
- Good computer skills and able to learn new systems
- A reliable, positive and collaborative approach to working in a team
- Automotive industry experience or genuine automotive knowledge is advantageous, and previous experience as a Service Advisor, Service Administrator or similar is desirable
- Relevant overseas experience will be considered where it can be appropriately verified
- Must satisfy applicable Australian employment and sponsorship requirements
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